Questions & Answers
MOST POPULAR QUESTIONS
We ship our products worldwide and shipping cost vary based on the country of the delivery and type of the shipping service you select. Price of shipping for one product ranges between $5 and $15 (in US dollars). In order to see the exact shipping price calculaction please fill your cart with all the items you'd wish to purchase and continue the ordering process until the "SHIPPING METHOD" step where exact shipping cost is already provided. Getting to this stage does not require making a purchase, so no worries.
AN HONEST NOTE ABOUT SHIPPING COST: Shipping cost is often a pain for us as well. Please note that we're a young startup and we work hard to negotiate the best shipping prices for you with the most reliable shipping couriers who still offer what we perceive as acceptable shipping prices. We're not making any money off of the shipping fees. But if you buy here, you are supporting a team of young creatives who's eager to bring you more amazing products. Thank you!
Your GOAT Mug should be 100% leak proof. If this is not the case please go through these steps: - check, if you closed your cap tight enough, - clean and dry the canals on the screw, and - let the hot steam evaporate for a couple of seconds before closing the lid.
If after going through all three steps your Mug still leaks, please get in touch with us and we'll make sure to fix the situation. But please note if your order has been made more than 30 days before you got in touch with us, the warranty for receiving a new Mug is not valid anymore.
- see the barcode of the box your Mug arrived in; the text above the barcode says either real or faux leather.
- check the logo on the holder; if the goat head looks like it's scratched into the surface, that's faux leather, if it looks like a stamp then we're talking about real leather.
SALES AND DISTRIBUTION
We're glad you asked. Placing an order is very easy and can be done by clicking on the SHOP tab of this website and choosing your favorite GOAT STORY items.
- you got in touch with us within 30 days after receiving your package;
- you explained your reason and let us know you're sending your package back (Please note we do not cover shipping costs of returning packages);
- we sent you a correct address for returning packages;
- the parcel is returned to our warehouse successfully, unused and in original packaging with all accessories included and not damaged.
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