Nobody likes to be broken or feel lost. Especially the poor holder. So if in some case it got broken on its way to you … please do send us a “photo proof” to firstname.lastname@example.org and we’ll do our best to solve it out. You got 7 days after receiving the Mug to do so.
If your holder got a dent, try to smoothen it a bit by yourself (do this DIY thing). Just put the holder above the steam and align the dent. That’s gonna work out fine.
And if it got lost, dont worry. You’ll soon be able to order another one at our online store. We’re working on it.