Questions & Answers

MOST POPULAR QUESTIONS

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GOAT MUG

ACCESSORIES

MY HOLDER IS BROKEN/GOT LOST. WHAT CAN I DO?
If your holder arrived broken with your package please report this to us as soon as possible (but no later than 7 days after receiving your Mug) and attach a photo of your package and of broken part. We will send you a new holder. 
If your holder got broken or lost after you already started using it, you can order yourself a new Holder in the ACCESSORIES tab of our SHOP.
Does GOAT MUG come with holder and straps? Do I have to purcahse them separately?
Each GOAT Mug comes equipped with a holder and a set of straps. It is actually impossible to buy GOAT Mug without all of the add-ons.
CAN I MIX AND MATCH MY MUG WITH DIFFERENT COLOURS OF HOLDER AND STRAPS?
We put a lot of effort to make our products look good. So we stand behind our choice of colors and combinations. But if you insist you can always purchase an extra holder or straps in the colour of your choice in ACCESSORIES section of our SHOP.
I RECEIVED ONLY THE LONG STRAP, SHORT ONE IS MISSING. HOW CAN I FIND IT?
Please see the video on the link below which shows how to find the short straps in your long straps: https://www.youtube.com/watch?v=SgSu4f542J8
I AM NOT SURE IF THE LEATHER ON MY GOAT MUG HOLDER IS REAL?
We do our best to offer best quality materials. There's two ways how you can check the material of your holder:
- see the barcode of the box your Mug arrived in; the text above the barcode says either real or faux leather.
- check the logo on the holder; if the goat head looks like it's scratched into the surface, that's faux leather, if it looks like a stamp then we're talking about real leather.

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