Questions & Answers
MOST POPULAR QUESTIONS
We call this the "barista" app function that allows to control four GINAs simultaneously. This app function is not yet available, but it is planned for one of the future updates.
For the cold brew method, we recommend using GOAT STORY or Aeropress round paper filters or any other paper filter of similar dimensions.
If GINA is running low on power, the red LED indicator will start flashing. It’s a signal that GINA needs to be connected to power as soon as possible. When GINA’s battery is completely empty, all LED indicators will go dark. Normal function will resume after you connect it to power and leave it to charge for a few minutes.
GREEN - Contact maintenance.
GINA Basic is a coffee brewing device, that is capable of making pour-over, immersion or cold drip coffee. To brew the perfect cup of coffee, you will need a scale (for measuring coffee and water) and a timer (your watch will do fine, or you can use a dedicated timer).
Connect your GINA to a power supply using the USB cable provided to wake her up.
Make sure your smartphone has a stable internet connection.
Enter the app and Sign up to create your new user account, or Login if you already have one.
You can login with your Facebook account as well, just tap Login with Facebook to do so.
Note: If you want to log in automatically after your first login, open the Account tab in the menu and enable Automatic login.
Troubleshooting the app:
If you have problems with logging into the GINA app, please try the following:
- Reset your phone and reinstall the app.
- Make sure your phone has a stable internet connection (WiFi or cellular data).
- Be sure you’re using the correct password. If you are not sure about your password, use the Forgot my password function to reset your password.
When logging in, the app will offer to connect the phone to your GINA.
Be sure your device’s Bluetooth connection is turned on.
The app will display a list of all nearby GINAs your phone can connect to.
Select the one you would like to connect to. Wait until there is an orange checkmark next to it.
You will see a pop-up notification when a connection has been successfully established.
If you lose your Bluetooth connection to GINA at any time, you can re-establish it by going to Menu > Settings > Connect to GINA.
- Reset your phone and reinstall the app.
- Make sure your phone’s Bluetooth is switched on and that your GINA is within its range.
- You can try connecting to GINA via your phone’s preferences as well, just as you would connect to any other Bluetooth device.
GINA's pitcher is actually tougher than you’d think, but we still do not recommend banging it against brick walls. If you were wondering - YES, we have replacement pitchers available HERE.
If your GINA came with a broken pitcher or any other defect, contact us at firstname.lastname@example.org and we’ll make sure you’ll get a replacement ASAP.
Cleaning the ceramic funnel is simple, especially if you clean your GINA right after brewing. In that case you just need to rinse it with water and dry it. If you leave the coffee residue to dry in the funnel, you can use a sponge or cloth and a bit of water to clean it, or to make it even easier, pour some warm water in the funnel and let it dissolve the residue, the rinse it again et voila, your GINA is clean and ready for brewing again.
And if you happen to break the funnel, we have spares available HERE.
Updated: December 21 2017
We tested the GINA Smart Coffee Instrument app throughout on several devices and we can say that there are no serious problems with the IOS version of the app. In the Android version, we found a few bugs with the login process through Facebook. We already updated the app and it is now running smoothly. But, if you happen to experience a problem with Facebook login, please log into the app with your email, so you’ll be able to use GINA with no interruptions. And if you have an extra minute, just drop us an email (email@example.com) and explain what went wrong. Any feedback will be hugely appreciated and will give us more insight about possible issues with the app.
Every GINA that was sent out has two sets of paper filters included in the package. While we tested these filters as samples, the final production series of filters turned out to be quite different from the ones we tested, as the brewing process with GOAT STORY filters tends to be much slower than compared to Hario V60 or Chemex filters.
That sounded an alarm in our team and we immediately started testing filters again. With help of Aleš Turšič, CEO and head roaster of STOW Specialty Coffee Roasters, we took an analytical approach to brewing with surprising results.
We found out that GOAT STORY filters are indeed denser than other filters and at first we thought that would hugely affect the brew quality. After several brews with different grinds, we actually got very similar results with different type of grind (we always used the same coffee and followed the same brewing protocol that included the temperature of water and the time between putting coffee in the filter and first pour). With only slight differences in the taste of coffee (with brew times ranging from 3:30 and 5:45), we went analytical and also measured TDS for each brew that showed a consistent brew, no matter the time.
What does that tell us? Aleš Turšič explains: “While the filters are not the perfect match for GINA, as they tend to be unpredictable at first, I was surprised that the brews we made were consistent and not really dependant on the time of brewing. What we can deduct from our experiment is that the paper filters tend to "filter out" much more tiny particles in an inconsistent grind, which can be a bit unpredictable at first, but makes for a consistent and properly extracted cup of coffee that will mostly benefit beginners in the field of specialty pour over coffee.”
To sum it up, the filters that come with GINA are on the slow side, but they have an ability that we did not account for, as they tend to “filter out” an inconsistent grind. That can be a benefit for novice brewers, while versed coffee lovers are welcome to experiment with other filters on the market that will fit GINA.
We welcome all of you to share your experience using different filters with GINA. We would love to hear more from you!
To make sure you always know the charge level of your GINA, we will include a battery life indicator in one of the future releases of the app.
SALES AND DISTRIBUTION
Our website just got a makeover
And you get to enjoy 10% OFF shopping GOAT Mugs.