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GOAT MUG

IS GOAT MUG DISHWASHER SAFE?
GOAT Mug is dishwasher safe. But before placing it inside your dishwasher first remove the holder and the straps.
CAN I EXCHANGE GOAT MUG FOR DIFFERENT SIZE OR MATERIAL OR COLOR AFTER I RECEIVED MY PACKAGE?
We are not able to directly exchange your GOAT Mug for a different one. What you can do, is place a new order for the new Mug of your choice of color and we'll send you a new one. If your first Mug hasn't been used yet, you can send your package back to us and we will refund your money. Please get in touch with us if you'd like to return your order so we can provide you with the right return address. And please note that we cannot cover shipping costs for the returning package.
DOES GOAT MUG FIT TO CUP HOLDER IN A CAR?
Since there're so many different dimensions of car cup holders out there it's hard to promise GOAT Mug will fit all of them. But keep in mind that GOAT Mug is 100% leak proof so you can basically store it anywhere you like and even if it flips it won't spill.
HOW CAN I REMOVE THE SMELL OF COFFEE FROM MY MUG?
Who wouldn’t like the smell of coffee? However, if a normal dishwasher or dish detergent doesn't work, you can try rinsing your Mug with baking soda and some water. This should do the trick.
WHAT CAN I DO IF MY MUG LEAKS?

Your GOAT Mug should be 100% leak proof. If this is not the case please go through these steps: - check, if you closed your cap tight enough, - clean and dry the canals on the screw, and - let the hot steam evaporate for a couple of seconds before closing the lid.
If after going through all three steps your Mug still leaks, please get in touch with us and we'll make sure to fix the situation. But please note if your order has been made more than 15 days before you got in touch with us, the warranty for receiving a new Mug is not valid anymore.

HOW LONG DOES IT TAKE TO RECEIVE MY GOAT MUG?
After receiving your order, we need about 1-3 business days to process your order and ship it. The exact delivery time then depends on the delivery service in each country, nonworking days, extra busy times during some holidays (like Christmas). On average the package is delivered in the time period of two weeks. 
Most orders come with a tracking number that enables you to follow your package at all times. If your package has not arrived at your address in two weeks time, please get in touch with us and we'll try to track down your package.

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HOW LONG DOES IT TAKE TO RECEIVE MY GOAT MUG?
After receiving your order, we need about 1-3 business days to process your order and ship it. The exact delivery time then depends on the delivery service in each country, nonworking days, extra busy times during some holidays (like Christmas). On average the package is delivered in the time period of two weeks. 
Most orders come with a tracking number that enables you to follow your package at all times. If your package has not arrived at your address in two weeks time, please get in touch with us and we'll try to track down your package.

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