Questions & Answers

MOST POPULAR QUESTIONS

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GOAT MUG

ACCESSORIES

SALES AND DISTRIBUTION

SHIPPING INFO

ORDERS

I DID NOT RECEIVE ANY CONFIRMATION E-MAIL AFTER MAKING A PURCHASE. HOW DO I KNOW IF I SUCCESSFULLY MADE A PURCHASE?
Please first check your SPAM folder if our email ended up there by accident. If it is not there, you might have made a typo when inserting your email address in the email field or a higher force interfered with your order and we didn't receive it. In this case, please get in touch with us and we'll let you know if your order was received and we can check if all data is correct and can resend you your conformation email.
WHAT HAPPENS AFTER I PLACE MY ORDER?
Right after you place your order you'll receive an order conformation email with your purchase information. In a couple of days you can expect to receive another email saying your order was packed and shipped. This means your package is on its way.
HOW CAN I PLACE AN ORDER?

We're glad you asked. Placing an order is very easy and can be done by clicking on the SHOP tab of this website and choosing your favorite GOAT STORY items. 
Each item is first added to your CART which you can see at all times in the top right corner of this website. Once you're ready to checkout, you can click on the cart icon in top right corner and a pop up window will appear listing all your selected items. Click on the CHECK OUT button and a form for your shipping and billing info will open. From there on just follow instructions on the page.

ARE THERE ANY OTHER OPTIONS FOR PAYMENT THAN CREDIT CARD?
For now we only accept payments with Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.
CAN I CHANGE MY ORDER AFTER THE SHIPPING CONFIRMATION EMAIL? HOW CAN I DO THIS?
Sorry, after you receive the SHIPPING CONFORMATION email it means that your package has already left our warehouse and you can no longer change your order. 
CAN I CHANGE MY DELIVERY ADDRESS ONCE THE ORDER IS MADE? HOW CAN I DO THIS?
You can change your delivery address in 24 hours after placing your order. Please get in touch with us, provide your order number, the old address and the new address. We'll do our best to make this change in time before the order is processed.
WHERE CAN I FIND MY ORDER NUMBER?
Your order number can be found in the conformation email in the grey area, right below the order date. You received this email right after placing your order. Easiest way how to find this email in your inbox is to either search for it by the email address baa@goat-story.com or by the keywords "GOAT STORY Order confirmation".

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