Questions & Answers

MOST POPULAR QUESTIONS

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GOAT MUG

HOW LONG DOES IT TAKE TO RECEIVE MY GOAT MUG?
After receiving your order, we need about 1-3 business days to process your order and ship it. The exact delivery time then depends on the delivery service in each country, nonworking days, extra busy times during some holidays (like Christmas). On average the package is delivered in the time period of two weeks. 
Most orders come with a tracking number that enables you to follow your package at all times. If your package has not arrived at your address in two weeks time, please get in touch with us and we'll try to track down your package.

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WHAT IF MY ORDER WAS RETURNED AS UNDELIVERABLE OR UNCLAIMED?
Occasionally orders are returned to us as incorrect address, failed delivery attempts, refusal to pay tax / unable to make import declarations or parcel refused by recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15 % of the value of products as handling charges. We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is based on the original shipping method used for your purchase.
WILL THERE BE ANY CUSTOMS CHARGES ATTACHED TO MY ORDER?

The prices in our SHOP do not include customs charges. We ship our products from the US and the European Union. If you live outside of these areas and your country charges fees (import tariff, value added tax, customs handling fees,...) you will be responsible to cover those costs. The actual value of the parcel will be reported on the customs documents, and the fees will be collected by the Post Office or courier service provider of your country. In case the delivery of an order is delayed due to customs, we bear no responsibility.

DO YOU SHIP INTERNATIONALLY?
Yes. We offer worldwide shipping.
MY TRACKING NUMBER SAYS MY PACKAGE ARRIVED, BUT I DIDN’T GET ONE.
Please first check your mailbox or front door patio and ask your neighbours if anyone picked it up for you. Also, check at your local post office, because once it's recorded that the package is delivered, we can’t do much. Note that standard shipping does not include secured and signed delivery, but if you choose Express one, it provides more guaranteed delivery with proof of signature.
If nothing above shows any results, contact us via baa@goat-story.com and we'll see what we can do.
HOW LONG DOES IT TAKE TO RECEIVE MY GOAT MUG?
After receiving your order, we need about 1-3 business days to process your order and ship it. The exact delivery time then depends on the delivery service in each country, nonworking days, extra busy times during some holidays (like Christmas). On average the package is delivered in the time period of two weeks. 
Most orders come with a tracking number that enables you to follow your package at all times. If your package has not arrived at your address in two weeks time, please get in touch with us and we'll try to track down your package.
WHY IS SHIPPING FEE SO EXPENSIVE?
Shipping cost is often a pain for us as well. Please note that we're a young startup and we work hard to negotiate the best shipping prices for you with the most reliable shipping couriers who still offer what we perceive as acceptable shipping prices. We're not making any money off of the shipping fees. But if you buy here, you are supporting a team of young creatives who's eager to bring you more amazing products. Thank you!
HOW CAN I KNOW WHEN THE ORDER IS SENT OUT?
After your order is sent out from our warehouse you'll receive a SHIPPING CONFORMATION email. Please expect this email to arrive in 1-3 days after your order is placed. Sometimes this email can end up in the SPAM inbox by accident so please check that one too.
HOW MUCH DOES SHIPPING COST?

We ship our products worldwide and shipping cost vary based on the country of the delivery and type of the shipping service you select. Price of shipping for one product ranges between $5 and $15 (in US dollars). In order to see the exact shipping price calculation please fill your cart with all the items you'd wish to purchase and continue the ordering process until the "SHIPPING METHOD" step where exact shipping cost is already provided. Getting to this stage does not require making a purchase, so no worries. 
AN HONEST NOTE ABOUT SHIPPING COST: Shipping cost is often a pain for us as well. Please note that we're a young startup and we work hard to negotiate the best shipping prices for you with the most reliable shipping couriers who still offer what we perceive as acceptable shipping prices. We're not making any money off of the shipping fees. But if you buy here, you are supporting a team of young creatives who's eager to bring you more amazing products. Thank you!

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