What can I do if the app can not detect GINA or doesn’t connect?
If the problem persists, contact us at email@example.com and provide your GINA’s serial number, phone brand and model, operating system version (iOS / Android). Please describe your problem step by step, and if you can provide us with photos or screenshots of the issue.
- Reset your phone and reinstall the app.
- Make sure your phone’s Bluetooth is switched on and that your GINA is within its range.
- You can try connecting to GINA via your phone’s preferences as well, just as you would connect to any other Bluetooth device.
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